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a Good Designer, A Horror Story!
By : Lisa
ran across a company who had an advertisement in a local newspaper. It was a
nice full page ad and at the bottom was a web address. Just the day before I
was frantically searching the net in every search engine I could think of
with no luck for this type of business. I was more than intrigued to pay
this site a visit.
Upon visiting the site I found a page in which I was supposed to be able to
submit a request for an estimate. I spent quite some time explaining &
detailing what I wanted & got to the bottom of the form where it said "press
submit button to send". I looked & looked & looked again. No submit button!
I spent a good 10 - 15 minutes carefully thinking out what I wanted to say
and now I can't even get it in their hands because of a careless error? I
was fuming! Luckily one link on the site did work, the "email us" link. I
took a minute to conduct myself & composed another message to the webmaster
about how it isn't polite to treat visitors in that manner. I inquired "how
many people have responded to your website? If you would like it fixed we
can help!" The answer I received back was timely, cordial and apologetic.
Nothing like the impression the website gave of this company. A long talk
with the owner revealed why. . . . .
It seems this business owner had contracted with a "webmaster school" down
in Florida. Now one thing we wont do unless absolutely necessary here at LRS
Marketing is name names so they shall remain nameless for now. If they show
us any further problems as we try to get the domain transferred we may have
to! What this school had done to this poor business owner is sad. They
promised him things they couldn't deliver such as a merchant account &
secure order processing. This lead to them taking the submit button off of
the estimate form leaving no way to send the information at all. Only part
of the estimate form had anything to do with submitting payments but they
removed it all anyways.
The website according to the owner was working properly the day he approved
& paid for it. However the school let the students keep working on it and
now they have it entirely screwed up. There are broken picture links, the
form to download a referral list gives a file not found error, and they
loaded about 30 photos on one page because the only allowed him a 3 page
site. No wonder they had never received any requests for estimates or email
requests for contact. The impression this site left was a bad one. It was
harming them not helping. If I hadn't been a webmaster wanting to fix this
website I never would have gave this company the time of day. I cringe to
think about the business they have lost.
To make matters worse the business owner has spent hundreds of dollars in
long distance phone calls to try & get anything on his website fixed. He
gets the run around or they go in again & mess up something else & leave the
original problem still unfixed. They were supposed to insert meta tags onto
his pages & submit him to the search engines for the outrageous price of
$225. They never even completed that either. Which at this point is good.
LRS Marketing has adopted this site and is dedicated to getting it up &
running so we can announce it to the world correctly.
Well give you future updates of the progress of this site & their success
under our wing! We don't want to name them now because they are embarrassed
by the site & don't want to attract anymore visitors until it's fixed. We
are planning on featuring them on our website makeover page showing the
before & after sites. It should be interesting. . . stay tuned for details!
The moral of this story is that you get what you pay for. This business
owner never imagined the low price he paid upfront would turn into such a
nightmare. He didn't realize the students would have access to his website &
be able to change it at will without his knowledge (I can't even believe
they do business that way). What business owner would allow unqualified
students to tinker with something as important as your company image? The
business owner who doesn't know! And they aren't going to tell you either!
My strong advice is to go with a reputable company who knows what they are
doing & can fix problems on the fly! Preferably while you on the phone with
them! There are good webmasters out there who are reasonably priced you just
have to look. Know what you are getting into by reading everything on their
site, their contracts, etc. If everything seems in order check out a site or
two that they have done and if all is okay feel relatively safe in going
If you decide to go with a "school type" design team research them
thoroughly. Make sure you will have sole control of the site after it is
complete or at least that nobody can tinker with it without your approval.
Read the contract thoroughly for hidden charges & disclaimers. Then all you
can do is hope for the best!
About the Author :
This article was written by Lisa Schmeckpeper of LRS Marketing and
originally published in their free newsletter, Website Success Monthly. To
receive a free copy of this informative e-zine just send email to
or visit their website at
Copyright © 1998 [LRS Marketing]. All rights reserved.